1. What is involved in implementing StarMaille's service?

All that is necessary is a change in your DNS records, so that the 'MX' (mail exchanger) entries for your domain point to StarMaille's systems. After that change has been made, your email will be redirected through StarMaille's filters before being automatically delivered to your mail server.

2. What is an MX record?

A mail exchanger (MX) record identifies the location of a domain’s mail server. The record directs computers on the Internet where to send email for a specific domain. Unfortunately, the record also informs spammers of the location of a domain’s mail server. By changing the MX record, a company can re-route its inbound email to StarMaille, which filters messages for spam and viruses and then delivers the clean email to the company’s mail server.

3. Is there any downtime necessary to implement StarMaille's service?

There is no downtime involved in implementing StarMaille Spam Filtering. The setup process is fast and completely seamless, and does not affect or delay your inbound or outbound email.

4. How soon will we start seeing results?

Typically StarMaille begins working within a few hours of the DNS change, and often within a few minutes of that change, for a significant percentage of your inbound email. In order for all of your inbound messages to be filtered, the changes to your domain's MX record must fully propagate through the Internet. The Time-To-Live (TTL) setting within your domain’s DNS specifies how quickly these changes should take effect; TTL values generally range from one hour to 24 hours. There is no interruption to your mail flow during any of this time.