1. How reliable is StarMaille?

StarMaille's network and software architecture have been designed to handle both the rapidly growing volume of email and the heavy peak loads that are characteristic of SMTP traffic. StarMaille has no single point of failure and provides a 99.999% uptime guarantee.

2. Will we experience delays in receiving messages?

No. StarMaille typically processes a message in less than a second. Customers do not notice any delays in the delivery of email.

3. What happens if our mail server goes down?

In the event that a customer's mail server is inaccessible, the StarMaille system acts as a message queue so that emails will be forwarded to the customer once the mail server is back online. StarMaille uses a timing algorithm to gracefully deliver those queued messages, to ensure that the customer’s mail server is not overwhelmed with a sudden barrage of inbound mail.

4. What if I need access to email while our organization’s mail server is down?

In addition to the queuing described above, StarMaille can provide full-fledged backup mail service so that customers can rapidly regain full inbound and outbound email communications in the event of a prolonged outage or other problem with their primary email system.